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Warranty and TermsAdditional InformationPRODUCT INSTRUCTIONS AND QUESTIONSUpon purchase or prior to installation, please carefully inspect your product for any damage or visible defect. Prior to installing, always carefully study the enclosed instructions on the proper installation and the care and maintenance of this product. If you have questions at any time about the use, installation or performance of your product, or the Limited Warranty, please write us or call us toll-free at 800-334-0455.HANSGROHE, INC. RETURN GOODS POLICYHansgrohe, Inc. is dedicated to customer satisfaction. If for any reason you must return a product to us, please follow our Return Policy. Product should not be returned for credit or replacement without prior written authorization from Hansgrohe, Inc. Any product returned and received by Hansgrohe, Inc. without prior written authorization will not be accepted. You will be notified and the items will be returned at your expense.%u2022 To return any hansgrohe or AXOR brand products you must first obtain a Return Goods Authorization (RGA) number from us. Fax (770-889-1783), phone (800-334-0455) or e-mail (customerservice@hansgrohe.com) your request to Hansgrohe, Inc. listing the invoice number or purchase order number, part number(s), quantity and the reason for the return. An RGA number and a copy of the list of items approved for return will be faxed to you.%u2022 Return Goods Authorization will expire 60 days after the date of issue.%u2022 Returned hansgrohe or AXOR brand products will incur a 25% ($20 minimum) restocking charge, unless the return is due to an error by Hansgrohe, Inc. or if there is a product defect.%u2022 All items must be returned in their original product box. Showerpanels and shower columns will incur a $40 per item rebox charge. All other damaged or otherwise unusable boxes will incur a $10 per item rebox charge. All hansgrohe and AXOR brand product boxes must be placed in outer shipping carton(s) with adequate packing material to ensure that the product is not damaged while in transit. Please include a copy of the faxed RGA in your shipment. The RGA number must be clearly written on the outside of the shipping carton(s) and also be referenced on the shipping label(s).%u2022 Hansgrohe, Inc. will not accept returns on phase-out product after five months from the date of the announcement from Hansgrohe, Inc. Any returns of such product during this five month period will incur a 25% restocking fee.%u2022 Hansgrohe, Inc. will not accept returns on discontinued product that is not listed in the current price book.%u2022 Custom products are non-returnable and cannot be cancelled upon receipt of order confirmation sent from Hansgrohe, Inc.The return shipment should be sent freight prepaid to:Hansgrohe, Inc.Attn: RGA Department1492 Bluegrass Lakes ParkwayAlpharetta, GA 30004%u2022 Receipt of returned product does not guarantee credit. The value of the returned goods will be determined following inspection of the items received. Credit will only be issued for those items that meet Hansgrohe, Inc.%u2019s Return Goods Policy conditions. CAUSTIC CLEANING AGENTS OR %u201cNO-RINSE%u201d CLEANING PRODUCTS. Notice to residents of the State of New Jersey: The provisions of this warranty, including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New Jersey.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.